Find out about our delivery services and charges. Also frequently asked questions (FAQs) and delivery exclusions.
General Orders
Covid-19 / Christmas delivery update
Please allow 3-5 days for delivery during this time.
Processing Time
All orders are processed in 1-2 working days, Monday to Friday. Orders before 12pm are usually processed the same day.
You will be sent an email when your order has been processed with a courier tracking details.
Delivery Time
Generally, deliveries are between 8:30am and 6:30pm Monday – Friday.
Delivery Charges
For orders in the UK standard delivery rates are as follows:
- Ambient & chilled boxes – included – £0.00
- Gift Vouchers – included – £0.00
- Other products – between £5 and £7.50 depending on weight
Exact delivery charges are calculated at checkout based on the specific shipping address and selected products, adding your full address at checkout will update the delivery charge.
Delivery Companies / Couriers
We currently select between a few delivery partners for deliveries for best delivery experience. This includes Royal Mail / Parcelforce and Hermes.
Signatures on Delivery
A signature will be required on delivery
Temporarily suspending signature required
Until further notice, delivery partners will not obtain a signature for any parcel from us. This is to prevent the handheld terminals being passed around multiple people. You will be asked to give your name, which the driver will record.
Big brunch box - Friday delivery
the big brunch box product includes UK wide delivery.
Your order must be made before Monday 5pm for it to be delivered on your doorstep by Friday.
If your order contains the big brunch box product, delivery of additional products may be delayed and delivered together with the brunch box on Friday.
Pancake Day boxes
At checkout, you can pre-order for any week in February: specify mid-week (by Wednesday) or end of week delivery (by Friday)
If your order is to be delivered as soon as possible, orders placed on Thursday through Sunday midnight, will be delivered by the following Wednesday.
If your order is to be delivered as soon as possible, orders placed on Monday through Tuesday midnight, will be delivered by Friday of that week.
Your box will be delivered with a 48 hour service to guarantee chilled goods. At checkout, please specify any precise delivery instructions if you will not be able to accept the box in person.
To prevent boxes not being delivered, do double check the delivery details you provide and include an active phone number.
Gift and valentines boxes
We deliver gift boxes within 3-5 days from the day of your order
Our courier does not deliver on weekends.
At checkout, you can pre-order for a future date/week.
We cannot guarantee the exact day of delivery, but will do our best for your gift to arrive on the day or one working day before.
Order Tracking
Once your order has been dispatched you will receive an email confirming the courier’s consignment tracking number.
Europe / International Shipping
We currently ship to the following counties in Europe:
- Ireland
- Belgium
- Germany
- Netherlands
- Denmark
- France
- Italy
- Luxembourg
- Spain
- Sweden
You can find our international shipping rates by going through the checkout process, entering a full delivery address will update the delivery charges displayed.
If you find the delivery rates seem incorrect for you, please do contact us and we can confirm pricing.
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